Financial Mediation Bureau

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Financial Mediation Bureau (FMB) logo
Financial Mediation Bureau (FMB)  (click image for larger view)

The Financial Mediation Bureau (FMB) is an independent body set up to help settle disputes between you and your financial services providers who are its members. Mediation, also known as "alternative dispute resolution process", is an alternative to the traditional litigation process. It provides you with a free and fast avenue to refer your disputes for resolution as an alternative to the courts. These disputes, however, must be banking or financial-related, including insurance and takaful-related and the amount claimed should not exceed the following:

  • Banking/financial-related: RM100,000 (except for fraud cases involving payment instruments, credit cards, charge cards, ATM cards and cheques for which the limit is not more than RM25,000);
  • Insurance/takaful-related : RM200,000 (Motor and fire insurance/takaful);
  • Others: RM100,000; and
  • 3rd party property damage: RM5,000.

For details on how mediation is carried out, see FMB: Mediation process

Contact information:

Financial Mediation Bureau
Level 14, Main Block
Dataran Kewangan Darul Takaful
50000 Kuala Lumpur.
Tel: 03-22722811 (Complaints Mgmt Unit: Ext 206/207)
Fax: 03-22745752

External links